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Shipping & Returns:

Expected Shipping Times
We will make every effort to ship out your order as soon as possible. Orders placed by 2PM (Mon - Fri) typically ship out as follows:


Product Type:

Usually Ships:

Accessories and inactivated phones

Same day

Phones with plan

Within 24 hours

Orders with requests to transfer your existing number from another carrier

Within 24 - 48 hours

NOTE: These shipping times are contingent upon product availability. For orders that include activated service, shipping is also contingent upon a timely and successful carrier credit check and activation. Please feel free to consult on our Order Status page which will allow you to track updates as your order moves through our fulfillment system.
Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking number will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses.
Shipping Policies
Refer to the chart below for available shipping methods by product type.


Item

Shipping Option and Rates

Phones with activation

UPS or FedEx 2 Day - FREE (2 business days)
UPS or FedEx Overnight - $19.95 (1 business day)

Phones without activation, Accessories, PDAs and other wireless products

UPS or FedEx Ground - $4.95 (1-5 business days. Not available for delivery to Hawaii or Alaska)
UPS or FedEx 2 Day - $9.95 (2 business days)
UPS or FedEx Standard Overnight - $19.95 (1 business day)

Any combination of above items totaling $50 or more (pre-tax):

UPS or FedEx 2-Day - FREE 2 business days
UPS or FedEx Standard Overnight - $19.95(1 business day)

Orders are shipped for Monday through Friday delivery. Weekend delivery is not available.

  • For orders including a cellular service plan, shipment is contingent upon a successful credit check and activation by service provider.
  • Once your products have shipped you will receive a shipment confirmation via email. A shipping tracking number will be included if available.
  • To estimate when you will receive an ordered item, remember to add the typical fulfillment time ("Usually ships in…") onto the shipping time.
  • Although Phones4less.ca expects the shipper to deliver on time, there will always be a small chance that the shipper may experience unexpected delays.
  • Our shippers deliver to anywhere in the continental U.S. (or Canada)
  • We cannot ship to P.O./A.P.O/F.P.O Box addresses.

Tracking Your Shipment
Once you have received confirmation of shipment, you may track the status of your delivery at:

  • FedEx shipments:
    www.fedex.ca
    1-800-GO-FEDEX (1-800-463-3339)
  • UPS shipments:
    www.ups.ca
    1-800-PICK-UPS (1-800-742-5877)

Phones4less.ca Return/Exchange Policies

Exchanges/Returns
To ensure that your return is processed correctly and that you are properly credited, and or the item exchanged for the new or correct item please follow the instructions below.
Depending on the type of purchase you need to make that certain rules and procedures are in place.
For all phones which have been activated with service, the following return/exchange policies are in place.
Fido- Within 15 days from the date of activation not the date that you received the phone. If you are exchanging a phone for another model you will only be allowed to exchange the phone once.
Rogers Wireless- 30 Minutes total talk time or 30 days from the date of activation not the date that you received the phone. If you are exchanging a phone for another model you will only be allowed to exchange the phone once.
Bell Mobility- Within 15 days from the date of activation not the date that you received the phone. If you are exchanging a phone for another model you will only be allowed to exchange the phone once.
Phones without service
You have 15 days from the date you purchased your phone to return the product and 30 days to be able to exchange your phone.

Accessories Return Procedure

  • Call Customer Service a t 1-888-848-4792 or email returns@Phones4less.ca and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.
  • Write the RMA # on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.
  • Refer to the RMA email we will send you to be sure that all original items are included with your return. You may be billed for any missing or damaged items.
  • Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:

Phones4less.ca
2730 Howard Ave
Windsor, ON N8X 3X6

Return Processing Time and Notification:
Once Phones4less.ca has received your returned item(s), we will process your return within 48 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, Phones4less.ca will notify you via telephone or email.
Return Shipping:
Shipping charges for return product(s) to Phones4less.ca are the responsibility of the customer. Phones4less.ca recommends that you always ship the product(s) with a shipper that can be tracked. Phones4less.ca cannot be held responsible for lost products unless there is a signed proof of delivery.

Service Plan Cancellation
When you select a service plan with your order, Phones4less.ca initiates the contractual agreement between you and the service provider and activates the equipment for you with that service provider. Once you receive your activated equipment from us, you must contact the service provider(s) directly if you wish to change or cancel your service plan. Phones4less.ca cannot cancel your service for you. Usage and other fees may be charged by the service provider. If you cancel your service plan, please contact our customer service department to return the equipment. Otherwise, Phones4less.ca may charge you an equipment subsidy recovery fee.
Complete Carrier Terms & Conditions and Phones4less.ca Terms & Conditions were displayed to you at time of your Phones4less.ca order (prior to "Order Check-Out").

Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf. You may be required to honor your contractual obligations if you do not notify your service provider promptly. Please see "Service Plan Cancellation" for further details.

Wrong item or quantity shipped
If we make an error with your order; please notify us immediately (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional merchandies, even if you did not order it.

Damaged in shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to begin the return process.

Warranty Information
With all new phones purchases you will receive a one-year manufacturer's warranty from the date of purchase unless otherwise noted. Extended warranties are available at time of purchase and can be added on within 30 days from your original purchase date by calling into customer service.
For all accessories, you will receive a 3-year warranty.


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