If you would like to learn how the ordering process works please click here. To check your order status, please go to our order status page. There you will find your order number, order date, shipping destination, products ordered, billing total and shipment type.
Phones4less.ca makes every effort to ensure that we have a full selection and plenty of stock of the products and services our customers need. Occasionally, however, a product / service you have selected may be discontinued and no longer available from a manufacturer or service provider. Should this occur, our Customer Service department will notify you immediately with the other available options.
On our website, we only display the phones and plans that we are able to directly provide to our customers. The services we can offer in a particular area are dependent upon your billing postal code and the carriers with whom we have relationships in that area.
For your convenience, all of our product detail pages list product availability and approximate delivery times. Please note that while most products ship directly from the Phones4less.ca Distribution Center; some products will ship directly from our referral partners.
We are required by law to ensure that sales tax is collected, if necessary. Sales tax for your order will be displayed on the order confirmation screen for your review. When products are fulfilled directly by our valued referral partner, final sales tax will be determined and added to your order before shipment.
Our prices are subject to change at any time. Unless specified otherwise, current charges for the order will only include those for the equipment, shipping and sales taxes. Charges for any service plan(s), including one time activation fees, monthly service plan charge and related taxes will be billed separately by the service provider. Phones4less.ca cannot be held responsible for inaccurate service plan description or pricing.
Despite our best efforts to keep pricing information accurate, there may be rare occasions when our pricing is outdated. We reserve the right to update our prices at any time, but will always contact you to confirm any change before you are charged or before products are shipped. We also reserve the right to refuse orders from anyone.
Products purchased from Phones4less.ca may be fulfilled / billed by Phones4less.ca or one of our valued referral partners. Unless otherwise noted, service providers will bill you directly for the service plan(s) we have initiated on your behalf (their charges would include recurring service plan charges, one time activation fees and related taxes / fees). During your contract period, your service provider will send you monthly statements reflecting your combined connection and airtime usage.
For your reference, your order confirmation and receipt will state both "current charges" and "service charges" by billing party. For questions about your Phones4less.ca bill, please contact Customer Service. If you have questions regarding monthly billing from your service provider, please contact the provider directly. Refer to our Manufacturer/Carrier page for contact information.
If you qualify for a Phones4less.ca rebate, please follow our rebate instructions on our site and submit the rebate form along with your original receipt within the allowable time frame. Please note that all rebate checks will be mailed to the credit card billing address entered when your order is initially placed.
We accept Visa, MasterCard, and American Express. At this time, we are unable to accept checks or money orders.
For corporate orders, we would be happy to discuss other payment arrangements with you. Please email us for Corporate Sales.
If we are aware that an item is out-of-stock at the time of your order, you will receive a backorder notification at "Checkout". You then have the option to proceed with your purchase or remove the back-ordered product from your shopping cart and select an alternate product. If you decide to place an order for a back-ordered product, we will not bill your credit card until that product is shipped to you. If we discover that an item is out-of-stock after you have placed your order, we will keep you updated (via telephone or email) on the out-of-stock status and the date we expect to have product available. As Phones4less.ca does not control manufacturers' delivery schedules, we regret that we cannot provide an absolute date of availability. If you would like to change your order, please contact Customer Service. (If you decide to change your phone or accessory selection, please make sure that your new choice is still compatible with the service plan you've already selected).
Phones Only – These phones are sold with the understand that you do not need service wither you already have service and or just need to replace your existing unit or upgrade without extending your service agreement. Please be aware of the specific phone that you are buying and the compatibilities of the system ex. If you have Rogers Wireless service you need to buy a phone, which is compatible. Each phone will display the compatibility of each service provider.
By signing-up for wireless service, you are asking a service provider to extend a line of credit to you. Besides your name and billing address, service providers require information such as birth date, social insurance number, driver's license and or a major credit card to evaluate your credit. Phones4less.ca encrypts this information prior to sending it to your selected carrier and does NOT share this information with other parties. This data is deleted from our database as soon as your credit check is complete.
If your service provider requires additional information or a deposit after the credit check, we will notify you via email. Regardless of the results of your credit check, Phones4less.ca will always give you the option of choosing from our selection of pre-paid plans.